Using a Task Force Strategy in Comprehensive F&B Change Projects By: Scott Martiny
You have a huge business growth opportunity in your hotel bar. The key to growth is refocusing the operation on the intended target customer experience – extended hang out customers. (see www.Extended-Hangout-Customers.com) You have score carded the operation. (see www.Scorecarding-Your-Hotel-Bar.com). That scorecard documents a comprehensive change mission that cannot be done piecemeal. You have the mission defined in a Playbook. (see www.Playbooks-An-F&B-Change-Strategy.com) But the action steps defined in that plan are an impossible workload for an already busy property F&B management team. In addition you know in many areas the expertise required to get each action step done correctly and efficiently is beyond the local team.